Gary R. Biggs
Gary R. Biggs is a veteran protocol officer with over 27 years of experience advising senior officials on a wide range of protocol issues including foreign and domestic visitor programs, conferences, special events and ceremonies. His expertise includes policy development, staff management, program design and execution, funding and team coordination. He is a founding partner of Protocol Partners-Washington Center for Protocol. Additionally since 2003, Biggs has been an adjunct faculty member in the Event Management Certificate Program at The George Washington University School of Business in Washington, D.C., and at Stratford University, Falls Church, Virginia.
Biggs is a member of the Protocol and Diplomacy International Protocol Officers Association and served on its board of directors from 2005-2007. He enjoyed a long and distinguished career in the U.S. Department of Defense, including 10 years as the Chief of Protocol and two years as the Chief of External Communications at the National Geospatial-Intelligence Agency (NGA), and 15 years as the Protocol Officer in the Office of the Chairman of the Joint Chiefs of Staff in the Pentagon.
Biggs’ education includes executive leadership, event management and national security studies from the U.S. Department of Defense, Carnegie Mellon University/University of Pittsburgh, The George Washington University and Syracuse University. He has received numerous awards and honors, including the United States Intelligence Community Seal Medallion, NGA Distinguished and Superior Civilian Service Medals, the National Imagery and Mapping Agency Director’s Medallion for Excellence, the Chairman, JCS Joint Distinguished and Meritorious Civilian Service Medals, the Joint Service Commendation and Achievement Medals.
Career accomplishments include: planned and executed more than 60 visits to the United States by high-level foreign dignitaries, served as the primary liaison officer supporting protocol collaboration within the executive departments and the international community in Washington, D.C., authored program directives defining roles and responsibilities related to visitor programs and independent organization interactions, served as team lead on visits by Presidents Reagan, Bush, and Clinton, team lead for the 50th Anniversary of the North Atlantic Treaty Organization, the 50th Anniversary of the Chairmanship of the Joint Chiefs of Staff, and two North Atlantic Treaty Organization Military Committee Fall Tours. In addition, he planned numerous official ceremonies including three Change of Director ceremonies, farewell activities for three Secretaries of Defense and three Chairmen of the Joint Chiefs of Staff.
Robert (Bob) Leitzel
Robert (Bob) Leitzel, a founding partner of Protocol Partners – Washington Center for Protocol., is a seasoned protocol expert with over 25 years experience in protocol operations and training matters. His extensive experience includes a unique blend of protocol operations and protocol training. This includes consulting, planning, coordinating and directing programs for international delegations, federal, state, and local government officials, military organizations, corporate organizations, and high-profile professional sports and entertainment personalities.
During his six years as the Director, Carey Worldwide Meetings & Events, Carey International, Inc., Leitzel led a team of event managers in planning and coordinating high-profile programs for government, Fortune 500 corporations, and major world-class sporting events for the National Football League (NFL), the National Basketball Association (NBA) and the PGA TOUR. He has planned, coordinated and directed six Super Bowls, Pro Bowls, five NBA All-Star Games, and many PGA TOUR golf events. His protocol operations and logistics provide his clients a wide range of services from consulting services to designing and presenting customized training programs and building fully supported operational event programs.
From August through October 2005, he was called upon to assemble and direct the largest emergency motor coach evacuation operation in U.S. history following Hurricane Katrina in Louisiana and during Hurricane Rita in Louisiana and Texas. Leitzel's Carey and Transportation Management Services (TMS) team directed over 1,100 motor coaches and provided evacuation services to over 600,000 stranded residents. From November 2005 through January 2007 he assisted the Louisiana planners in planning for future emergency transportation operations. Leitzel continues to consult as a subject matter expert on emergency transportation and motor coach evacuation planning and provides operational support to the U.S. Government as well as the transportation industry.
In 2001, Leitzel retired from the U. S. Army after serving over 24 years as a Commissioned Officer. During his last five years, he served in the Pentagon as an Executive Agent for international counterpart visits for the Secretary of Defense and Chairman of the Joint Chiefs of Staff. He planned, coordinated and directed over 60 high-level and high-profile operational programs with intense logistical and protocol requirements for visiting foreign dignitary and international delegations. He served as the Chief of Protocol and Visitor’s Bureau for the U.S. Army’s National Training Center in Southern California, where he managed the visits and programs for over 3,000 dignitaries and visitors each year. While assigned to the United Nations Command in Seoul, South Korea, Leitzel managed all multi-national, protocol-intense commemoration events.
He co-developed the elective course “Protocol for Event Managers” for the internationally recognized Destination and Event Management Program, George Washington University (GWU), School of Business and Public Policy Management. He continues to teach as a adjunct faculty member in the GWU Event Management Program and at Stratford University, Falls Church, Virginia.
Nancy R. Mitchell
Nancy R. Mitchell is an established protocol and etiquette consultant and advisor with more than 25 years of experience in the field. Currently, she is an adjunct faculty member at George Washington University, where she developed and teaches protocol courses in the Event Management Certificate Program, School of Business and Public Management, and at Stratford University, Falls Church, VA. She serves also as protocol and special events consultant to the Library of Congress, the world’s largest library and cultural center.
For 23 years, Mitchell was Director of Special Events and Public Programs at the Library of Congress where she oversaw the planning and coordination over 400 events each year. She directed the institution’s major special events, visits of heads of state and other foreign dignitaries, fundraising galas, public programs, conferences and meetings. As the Library’s chief protocol advisor, Mitchell served as liaison to the White House, U.S. Department of State, the Congress, the Supreme Court and other government agencies, foreign embassies, academia and corporations.
Mitchell owns and manages The Etiquette Advocate, a firm providing etiquette and protocol training and consulting to corporations, non-profit organizations, government agencies, embassies, universities, the travel and hospitality industry and individuals. She is quoted on matters of etiquette and protocol by CNN, ABC Nightline, Martha Stewart Living Radio, The New York Times, The Washington Post, the Washington Business Journal, the Associated Press and Washingtonian magazine, has been featured on ABC Good Morning America, Fox News and National Public Radio, and is an etiquette columnist for Experience.com, etiquette consultant to Engaged! magazine, and technical editor of Wedding Etiquette for Dummies (Wiley, 2010). She is co-owner and founding partner of the firm, Protocol Partners-Washington Center for Protocol and is a member of the Protocol and Diplomacy International Protocol Officers Association.